# Hello

> Self-hosted Hillel events platform for campus programming — public RSVPs, host workflows, SMS reminders, wallet passes, and HEaRT (Salesforce) attendance sync.

## Key Pages
- [Home](https://hellohillel.com/): Platform overview and active campus links
- [For Hillels](https://hellohillel.com/for-hillels): Product overview for campus staff
- [Pricing](https://hellohillel.com/pricing): Annual plans for Hillel chapters
- [Sign up](https://hellohillel.com/signup): Self-serve chapter onboarding

## Campuses (9 active)
- [CU Boulder Hillel](https://hellohillel.com/a/cuboulder): Campus events and RSVPs (CU Boulder)
- [Grinspoon Hillel at Cornell](https://hellohillel.com/a/grinspoonhillelatcornell): Campus events and RSVPs (Cornell, Ithaca, NY)
- [Hillel at Brandeis](https://hellohillel.com/a/brandeishillel): Campus events and RSVPs (Brandeis University)
- [Hillel at UCLA](https://hellohillel.com/a/ucla): Campus events and RSVPs (UCLA)
- [Hillel at Virginia Tech](https://hellohillel.com/a/vt): Campus events and RSVPs (Virginia Tech)
- [Hillel Council of New England](https://hellohillel.com/a/hcne): Campus events and RSVPs (HCNE - Other)
- [Michigan Hillel](https://hellohillel.com/a/michiganhillel): Campus events and RSVPs (University of Michigan)
- [Minnesota Hillel](https://hellohillel.com/a/mnhillel): Campus events and RSVPs (University of Minnesota)
- [Northwestern Hillel](https://hellohillel.com/a/northwestern): Campus events and RSVPs (Northwestern University)

## Upcoming Events (135 published)
- [Move-In Meet and Greet](https://hellohillel.com/a/vt/events/move-in-coffee-meet-and-greet-1): 2026-08-19
- [Open House](https://hellohillel.com/a/vt/events/open-house-1): 2026-08-19
- [FreshFest - First Bagel Break of the School-Year!](https://hellohillel.com/a/vt/events/freshfest-first-bagel-break-of-the-school-year): 2026-08-20
- [Open House](https://hellohillel.com/a/vt/events/open-house-2): 2026-08-20
- [Mezuzah Making](https://hellohillel.com/a/cuboulder/events/mezuzah-making): 2026-08-20
- [Benny's Pizza with Our Executive Director Amanda!](https://hellohillel.com/a/vt/events/bennys-pizza-with-our-executive-director-amanda): 2026-08-20
- [FreshFest - Shabbat Walking Group](https://hellohillel.com/a/vt/events/freshfest-shabbat-walking-group): 2026-08-21
- [FreshFest - Freshman Shabbat](https://hellohillel.com/a/vt/events/freshfest-freshman-shabbat): 2026-08-21

## Guides & SOPs
### For Students
- [What Is Hello?](https://hellohillel.com/help/overview-what-is-hellohillel): A one-page introduction to Hello — what it does for your Hillel, how it connects to HEaRT, and what's included.
- [RSVP Flow and Reservation Statuses](https://hellohillel.com/help/student-rsvp-flow): How to reserve a spot for an event and what each reservation status means.
- [Finding Events on Your Hillel Site](https://hellohillel.com/help/student-finding-events): Browse your Hillel's events, filter by date or type, and subscribe to a calendar feed.
- [Editing and Cancelling Reservations](https://hellohillel.com/help/student-edit-cancel-reservation): Change your RSVP details or cancel it — no login required.
- [Bringing Additional Guests](https://hellohillel.com/help/student-additional-guests): Bring a friend to an event when the host allows it, and share accessibility or dietary needs.
- [Profile and Hillel Membership](https://hellohillel.com/help/student-profile-membership): Manage your account, see your Hillel affiliation, and apply to become a host.
- [SMS Opt-In and Opt-Out](https://hellohillel.com/help/student-sms-opt-in): Manage HelloHillel text messages with STOP, START, and HELP keywords.
- [RSVP by Text](https://hellohillel.com/help/student-rsvp-by-text): Text SHABBAT to see upcoming Shabbat events and RSVP from your phone, or reply YES to an invitation.
- [Wallet Passes and Calendar Export](https://hellohillel.com/help/student-wallet-passes): Add your event ticket to Apple or Google Wallet and export it to your calendar.
- [Messaging Your Host](https://hellohillel.com/help/student-message-host): Ask questions about an event before or after you RSVP.

### For Hosts
- [Getting Started as a Host](https://hellohillel.com/help/host-getting-started): The full journey from becoming a host to running your first event and following up.
- [Becoming a Host](https://hellohillel.com/help/host-become-a-host): How to apply for host access and what staff look for when reviewing your request.
- [Event Wizard Overview](https://hellohillel.com/help/host-wizard-overview): The real 7 steps in the event wizard, in order, and exactly what each one asks for.
- [Manage Dashboard and Event Tabs](https://hellohillel.com/help/host-manage-dashboard): The 12 tabs on your event's Manage page, what each one is for, and when a tab appears.
- [Step 7: Custom RSVP Questions](https://hellohillel.com/help/host-custom-questions): Ask guests questions when they RSVP — reuse Hillel-wide questions or write your own.
- [Event Types and Visibility](https://hellohillel.com/help/host-event-types): Understand the Open to All, Host Approval, and Private event modes.
- [Promote Your Event](https://hellohillel.com/help/host-promote-your-event): Every real way to get the word out about your event, and an honest list of what the platform won't do for you.
- [Step 3: Name, Date, Capacity, and Co-Hosts](https://hellohillel.com/help/host-details-date-capacity): Set your experience's name, schedule, capacity, RSVP deadline, co-hosts, and sponsors.
- [Location and Virtual Events](https://hellohillel.com/help/host-location-virtual): Set addresses and meeting links, and control who sees your exact address.
- [Step 4: Writing Your Description](https://hellohillel.com/help/host-writing-your-description): What to include in your event description and the 150-character minimum.
- [Submitting for Approval and Publishing](https://hellohillel.com/help/host-publishing-approval): What happens after you submit an event — who reviews it, approve vs. send-back, and how to resubmit.
- [Check-In Scanning](https://hellohillel.com/help/host-check-in-scanning): Scan mobile wallet passes at the door, or check guests in manually.
- [Step 5: Cover Photo, Tags, and Parking](https://hellohillel.com/help/host-cover-photo-branding): Choose a cover image and set tags, dietary options, parking, and accessibility.
- [Managing Co-Hosts](https://hellohillel.com/help/host-cohosts-guests): Add or remove co-hosts and understand what access they get.
- [Step 6: Guests, Food, Cost, and Accessibility](https://hellohillel.com/help/host-options-food-cost-accessibility): Configure +1s, menus, alcohol and dress code, accessibility, and pricing.
- [Approving RSVPs (Host Approval Events)](https://hellohillel.com/help/host-approving-rsvps): Accept or reject reservation requests on a Host Approval event.
- [Invitations for Private Events](https://hellohillel.com/help/host-invitations-private-events): Add, send, and rescind invitations for a Private event.
- [Communications and Reminders](https://hellohillel.com/help/host-communications-and-reminders): The four ways to message guests from the manage dashboard, and who each one reaches.
- [Attendance, Sync, and HEaRT](https://hellohillel.com/help/host-attendance-and-heart): How Confirmed, Attended, and No-Show work, and what actually syncs to HEaRT.
- [Cancelling or Changing a Published Event](https://hellohillel.com/help/host-cancel-or-change-published): What you can still edit after publishing, and how to cancel.
- [Recurring Events and Series](https://hellohillel.com/help/host-recurring-and-duplicating): Set up a repeating series with the Step 3 recurring toggle.
- [Responses, Answers, and Exporting](https://hellohillel.com/help/host-responses-and-exports): The difference between the Responses and Answers tabs, and how to export data.
- [Tables and Seating](https://hellohillel.com/help/host-tables-and-seating): Set up tables and assign or let guests self-select seats.
- [Potluck Items](https://hellohillel.com/help/host-potluck-items): Let guests claim what they're bringing — set up after publishing, not in the wizard.
- [Facility Operations (Tasks, Rooms, Ops Bulletin)](https://hellohillel.com/help/host-facility-operations): Internal staff-only tools for coordinating logistics behind the scenes.
- [Troubleshooting: Why Can't I…?](https://hellohillel.com/help/host-troubleshooting): Quick answers to the most common host blockers.

### For Area Admins
- [Area Setup Checklist](https://hellohillel.com/help/admin-area-setup): Complete your Hillel's six-step launch checklist — branding, timezone, staff, SMS, billing, and your first event.
- [How Many Users Can You Have?](https://hellohillel.com/help/admin-plan-limits-and-user-counts): Students and student-leader hosts are unlimited. Only your staff team counts against your plan's seats.
- [Paid Events and Stripe Setup](https://hellohillel.com/help/admin-paid-events-stripe-setup): Connect your Area to Stripe before a host can charge for an event or accept donations.
- [Roles and Permissions](https://hellohillel.com/help/admin-roles-and-permissions): Who can do what — Area roles, capability levels, and delegating specific permissions to your team.
- [Admin Dashboard](https://hellohillel.com/help/admin-dashboard): Your admin home — period filters, the setup checklist, integration status, and what needs attention.
- [Event Approval Workflow](https://hellohillel.com/help/admin-event-approval-workflow): Student leaders build events, but nothing goes live until a staff member with approval rights signs off.
- [Approving Student Leaders as Hosts](https://hellohillel.com/help/admin-approving-hosts): How a student becomes an approved host who can create events, and what happens when you approve or reject them.
- [HEaRT Sync — What Actually Happens](https://hellohillel.com/help/admin-heart-sync): How Hello connects to your Hillel's Salesforce org, what syncs, and what does not.
- [Area Team and Seats](https://hellohillel.com/help/admin-area-team-and-seats): Invite staff, understand the three permission levels, and know exactly what counts against your plan's seat limit.
- [Onboarding Student Leaders as Hosts](https://hellohillel.com/help/admin-onboarding-student-leaders): The end-to-end checklist for getting student leaders creating and publishing events, step by step.
- [Campuses, HEART Accounts, and Reporting](https://hellohillel.com/help/admin-heart-campuses): Campuses are not HEART logins. One council login, school records for reporting, event listing as a separate dimension.
- [Fall Launch Checklist](https://hellohillel.com/help/admin-fall-launch-checklist): What to finish yourself before Fall, and what depends on someone else's timeline.
- [HEaRT Readiness — Getting Your Hillel Ready to Sync](https://hellohillel.com/help/admin-heart-readiness): What needs to happen on the Salesforce side before your Area's attendance starts syncing to HEaRT.
- [Landing Page and Branding](https://hellohillel.com/help/admin-landing-page-and-branding): Every field you can set on your Area's public homepage, and what's controlled elsewhere.
- [Signup, Area-Wide, and Event Questions](https://hellohillel.com/help/admin-area-vs-event-questions): Collect member profile details during signup and manage the separate question libraries used at RSVP.
- [SMS Provisioning and Compliance](https://hellohillel.com/help/admin-sms-provisioning): What "SMS setup" requires — a platform-wide carrier campaign, then your Area's own number, chosen by you.
- [Pricing Plans and Billing](https://hellohillel.com/help/admin-pricing-billing): Manage your Area's subscription, understand what plans actually limit, and recover from a lapse.
- [SMS Console for Your Area](https://hellohillel.com/help/admin-sms-console): Your Area's SMS dashboard, dedicated number, sending guardrails, and per-event messaging configuration.
- [CMS Pages and Helpful Links](https://hellohillel.com/help/admin-cms-pages): Build custom chapter pages, and understand what is and isn't editable about your public site.
- [Event Texts, Invitations, and RSVP by Text](https://hellohillel.com/help/admin-sms-invitations-and-rsvp-by-text): Choose which event texts your Area sends, let students RSVP by replying, and invite regular Shabbat attendees.
- [SMS Billing and Plan](https://hellohillel.com/help/admin-sms-billing): Manage your Area's SMS plan and pricing, payment method, invoices, usage, and cancellation — separately from SaaS billing.
- [SMS Templates](https://hellohillel.com/help/admin-sms-templates): Write your Area's own wording for RSVP confirmation, event reminder, and check-in texts, with placeholders.
- [Building passes & door check-in](https://hellohillel.com/help/staff-building-and-door-checkin): Issue membership passes, run the building desk, check in Shabbat attendees, add walk-ins, and read RSVP-versus-attendance reports.
- [SMS Consent and Message Records](https://hellohillel.com/help/admin-sms-consent-and-records): Where opt-in evidence, opt-outs, sent messages, and replies needing review are kept — and the sending guardrails you control.
- [Reports and Exports](https://hellohillel.com/help/admin-reports-and-exports): What your Area's reports actually show — and what they don't.
- [User Accounts](https://hellohillel.com/help/admin-user-accounts): Accounts in your Area — search, roles, the monitored flag, and releasing abandoned email addresses.
- [Event Field Policy](https://hellohillel.com/help/admin-event-field-policy): Control which built-in event wizard fields your hosts see, and which are required.
- [Reservations Ledger](https://hellohillel.com/help/admin-reservations): The record-level view of sign-ups for your Area's events — search, filter, status changes, and passes.
- [Spaces and Rooms](https://hellohillel.com/help/admin-spaces-and-rooms): Set up your Hillel's bookable rooms so hosts can reserve them for events.
- [Who an Event Is Credited To](https://hellohillel.com/help/admin-event-attribution): Decide whether an event is presented by your Hillel, by the host, or both — and what hosts may choose for themselves.
- [Event Checklists](https://hellohillel.com/help/admin-event-checklists): Build reusable task lists so an event's board starts filled in instead of empty.
- [Little Green Light (LGL) Sync](https://hellohillel.com/help/admin-lgl-sync): Push event attendance and gifts to your Hillel's Little Green Light donor CRM.
- [Neighborhoods](https://hellohillel.com/help/admin-neighborhoods): Define the community groupings students use to filter events, and disable them without deleting history.
- [Sponsors](https://hellohillel.com/help/admin-sponsors): Sponsor records for your Area — name, description, logo, and website — linked to events and toggleable.
- [Career Opportunities Board](https://hellohillel.com/help/admin-careers-board): Post job and internship listings for your Hillel, and review student applications.
- [Sponsorship Lock Periods](https://hellohillel.com/help/admin-sponsorship-lock-periods): Date ranges during which sponsorship scheduling is locked for your Area.
- [Safety Concerns and Incident Reports](https://hellohillel.com/help/admin-incident-reports-and-safety): What to do about a safety concern at an event today, honestly — there is no dedicated incident-tracking tool yet.

### For Platform Staff
- [Payment Operations and Reconciliation](https://hellohillel.com/help/admin-payment-operations): Investigate checkout attempts, captured payments, refunds, and payment-state mismatches safely.
- [Platform Controls and Audit Trail](https://hellohillel.com/help/admin-platform-controls): Safely review feature flags, capability grants, and high-risk administrative changes across every Area.
- [Email Templates](https://hellohillel.com/help/admin-email-templates): Customize the transactional email every Area shares — a Platform Team responsibility, not an Area setting.
- [Platform Stripe Reconciliation](https://hellohillel.com/help/platform-stripe-reconciliation): Cross-Area Stripe health checks, scheduled reconciliation, and diagnostics for the platform team.
- [Integrations Health and Platform Consoles](https://hellohillel.com/help/admin-integrations-health): Platform consoles for integration health — durable conditions with remediation, and per-Area external integration setup.
- [SMS Operations Console](https://hellohillel.com/help/admin-sms-operations): Platform operator console for the technical SMS plane — vendor detail, drift, and provisioning controls.
- [OTP Challenges Console](https://hellohillel.com/help/admin-otp-challenges): Platform console for one-time passcode challenges — who they were for, purpose, attempts, and outcome.
- [Membership Records Console](https://hellohillel.com/help/admin-memberships): Platform view of membership records behind Area teams — user, capability level, join and expiry.
- [Support Requests Triage Console](https://hellohillel.com/help/admin-support-requests): Read-only staff triage console for user-submitted support requests and their reply threads.

- [Downloadable Handbooks](https://hellohillel.com/handbooks): Printable PDF guides by audience

## Agent Tips
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